Shipping Policy
Our Mission
We are committed to ensuring every customer is fully satisfied with their purchase. Should you have any dissatisfaction, please reach out to us, and we will do our utmost to coordinate with you for a reasonable solution.
I. Shipping Policy
After you complete the order payment and confirm that all information is correct, we will arrange for our cooperative logistics providers to ship the goods as soon as possible, based on product stock availability and your location. The specific shipping time may vary by product category and warehouse distribution; shipping timelines for special products will be clearly marked on their respective product detail pages.
Once your order is shipped, we will send the logistics tracking number and official tracking link to your registered mobile phone number or email address. You can use the tracking number to check the real-time shipping progress of your package. Upon delivery, please verify the quantity, appearance, and packaging integrity of the goods before signing for receipt. If you find any issues such as damaged goods or missing items, please take photos on-site for verification and contact customer service immediately. Failure to report issues instantly may affect the verification and resolution process.
Force Majeure Disclaimer
In the event of force majeure factors that are unforeseeable, unavoidable, and insurmountable—such as natural disasters (earthquakes, typhoons, heavy rains, blizzards, etc.) or man-made disruptions (traffic control, epidemic prevention measures, logistics hub shutdowns, etc.)—which result in delayed shipment, transportation interruptions, or delivery delays, we will notify you of the situation through official channels as soon as possible and make every effort to coordinate with logistics providers to resume transportation. Such circumstances shall not be deemed a breach of contract by us, and we shall not be liable for any direct or indirect losses incurred (e.g., losses from delayed use, indirect commercial losses). We appreciate your understanding.
Return & Exchange Policy
We strive to ensure every customer is fully satisfied with their purchased products. If you are dissatisfied with the goods received due to quality issues, mismatched specifications, or other reasonable reasons, please contact customer service within the specified time limit. We will coordinate with you based on the actual condition of the products and provide solutions such as returns, exchanges, or other reasonable alternatives.
Conditions & Requirements for Returns
Return Shipping Costs
When applying for a return, you shall bear the shipping costs for sending the goods back to our designated address, unless the return is caused by a product quality issue (in such cases, we will cover the return shipping costs, subject to confirmation by customer service).
Fee Rules for Special Products
For used training mats that are returned, a restocking fee will be charged, which is set at 35% of the product’s selling price. This fee will be deducted directly from your refund amount.
General Requirements
To apply for a return or exchange, the products must meet the following conditions:
- The main product, accessories, gifts (if any), and original packaging must be intact, without damage, stains, or signs of use.
- The return/exchange application must be submitted within 7 days of receiving the goods; late applications may affect the approval rate.
- Special categories such as customized products and personal care products (if opened) do not support non-reasonable returns/exchanges. Specific rules will be marked on the product detail pages.
Return Policy
You may submit a return/exchange application through official customer service channels. Please provide the order number, product name, reason for return/exchange, and upload photos of the product’s current condition (e.g., photos of defective parts for quality issues or photos of the entire packaging for damaged packaging).
We will complete the review of your application within 1-3 working days of receipt. If approved, we will notify you of the return address, contact person, and shipping instructions via the original communication channel. If the application is rejected, we will explain the specific reasons to you.
You must send the goods back to the designated address in accordance with the requirements within 5 working days of approval. Please promptly provide the return logistics tracking number to customer service to allow us to track the shipping progress.
After receiving the returned goods, we will inspect them within 3-5 working days. If the goods meet the return/exchange conditions:
For Returns: After deducting applicable fees (e.g., restocking fee), the refund will be credited back to your original payment account. The refund processing time is subject to the rules of the payment platform.
If the inspection shows the goods do not meet the return conditions, we will refuse the request and send the goods back to you, and you shall bear the return shipping costs. We will also explain the reasons for the refusal to you.